Privacy Policy

Prozz ("Platform", "we", "us", or "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read it carefully.

By accessing or using Prozz, creating an account, or registering as a buyer or seller, you acknowledge that you have read, understood, and agree to this Privacy Policy. If you do not agree, please do not use the Platform.

Information you provide directly:

• Account details: name, email address, password, and profile picture.
• Profile information: professional skills, work experience, and portfolio items.
• Payment details: billing address and payment method information (processed by our payment providers).
• Communications: messages exchanged with other users, project descriptions, proposals, and reviews.
• Identity verification documents when required.

Information we collect automatically:

• Usage data: pages visited, features used, searches performed, and time spent on the Platform.
• Device and connection information: IP address, browser type, operating system, and time zone.
• Cookies and similar tracking technologies (see Section 7).
• Transaction data: orders placed, bids submitted, and payment history.

Information from third parties:

• If you register or log in via Google, Apple, or another third-party service, we receive your name, email address, and profile picture from that service.
• Fraud prevention and security information from service providers.

We use your personal information to:

• Create and manage your account and provide platform services.
• Facilitate connections between buyers and sellers and process orders.
• Process payments and prevent fraudulent transactions.
• Send transactional emails (order updates, messages, account notices).
• Send promotional communications, subject to your preferences.
• Improve and personalise your experience on the Platform.
• Enforce our Terms of Use and investigate disputes or abuse reports.
• Comply with applicable legal obligations.

Where required by applicable law, we process your personal information on one or more of the following grounds:

• Contract performance — to provide the services you have requested.
• Legitimate interests — to improve our services, prevent fraud, and ensure platform security, provided these do not override your rights.
• Legal obligation — to comply with applicable laws and regulations.
• Consent — for optional processing such as marketing communications (you may withdraw consent at any time).

We share personal information only as described below:

• With other users: Your public profile (username, skills, reviews, and portfolio) is visible to other platform users. When you message or transact with another user, relevant information is shared with them.
• With service providers: We work with third-party providers for hosting, payment processing, fraud detection, email delivery, and analytics. These providers process data on our behalf and are contractually required to protect it.
• For legal reasons: We may disclose information to comply with a legal obligation, respond to lawful requests from public authorities, or protect the rights and safety of Prozz, our users, or the public.
• In a business transfer: If Prozz is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We do not sell your personal information to third parties.

We retain your personal information for as long as your account is active or as needed to provide our services. After account deletion, we may retain certain data for a limited period to comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements. When retention is no longer necessary, we securely delete or anonymise your data.

We use cookies and similar technologies (web beacons, pixels) to operate the Platform, remember your preferences, analyse usage, and deliver relevant advertising. You can control cookie preferences through your browser settings; however, disabling certain cookies may affect platform functionality.

The types of cookies we use include:

• Essential cookies — required for the Platform to function (e.g. authentication).
• Analytics cookies — help us understand how users interact with the Platform.
• Marketing cookies — used to show relevant ads and measure campaign performance.

We implement industry-standard technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. These include encryption in transit (TLS), access controls, and regular security assessments. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You are responsible for keeping your account credentials confidential. Please notify us immediately at security@prozz.io if you suspect any unauthorised access to your account.

Prozz is intended for users who are at least 18 years old. We do not knowingly collect personal information from anyone under the age of 18. If we learn that we have inadvertently collected such information, we will delete it promptly. If you believe we may have information about a minor, please contact us at privacy@prozz.io.

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you.
• Correction — request that inaccurate or incomplete data be corrected.
• Deletion — request deletion of your personal information in certain circumstances.
• Portability — receive your data in a structured, machine-readable format.
• Objection / Restriction — object to or request restriction of certain processing activities.
• Withdraw consent — where processing is based on consent, withdraw it at any time.
• Opt out of marketing — unsubscribe from promotional communications via the link in any email or by contacting us.

To exercise your rights, please contact us at privacy@prozz.io. We will respond within a reasonable timeframe and may need to verify your identity before acting on your request.

The Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. We will notify you of material changes by email or via an in-app notice at least 14 days before they take effect. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the Platform after the effective date constitutes acceptance of the updated Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal information, please contact us at:

• Email: privacy@prozz.io
• General support: support@prozz.io